1. MOST FREQUENT QUESTIONS

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What makes your cleaning services different from other companies?

1. Deep Expertise: Over 1800 cleanings under our belt

2. High-Quality Standards: Meticulous checklist, extraordinary results

3. Single Use Supplies: Hygienic, recyclable cleaning materials

4. Eco-friendly Approach: Safe, green cleaning products

5. Trusted Partnerships: Preferred by high-end residential buildings

6. Professional Staff: Vetted, respectful, and highly trained cleaners

7. Flexible Services: Adaptable solutions with online booking

8. Great Value: Competitive prices, regular cleaning discounts​

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What services do you offer?

We offer a variety of house cleaning services, including:

• Deep House cleaning

• Regular House cleaning

• Move-in/move-out cleaning

• Vacation Rental Cleaning

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How do I contact you?

You can contact us by phone, email, or through our website.

Phone: (305) 575 - 2776

Email: support@themiamicleaners.com

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How do I book a cleaning in Miami?

You can book a cleaning online or by calling us. We accept credit cards, debit cards, and PayPal. (305) 575 - 2776

 

Do I need to be present when the cleaners arrive or when they leave?

Your presence is not mandatory during the cleaning. However, for first-time clients, we recommend an introduction to facilitate a personable relationship.

 

Can I trust your cleaners? 

Absolutely! The Miami Cleaners takes pride in having hundreds of five-star reviews. Our cleaners are subject to thorough background checks at the federal and state level to ensure we only work with the best in the business.

 

Have the cleaners undergone background checks?

We implement a rigorous vetting process, incorporating federal and state-level background checks, to ensure that our team of cleaners is nothing short of exceptional

 

Is The Miami Cleaners Licensed, Bonded, And Insured?

The Miami Cleaners is fully licensed, bonded, and insured. We are licensed in the state of Florida and bonded through Hiscox.

 

Can I leave a key for the cleaners?

Yes, after the initial visit, leaving a key is actually preferred. This ensures that our service is as convenient as possible for you. 

 

Is tipping customary in Miami? If So, how much should I tip?

Tipping is customary and greatly appreciated by our cleaning professionals. The amount is entirely up to your discretion and appreciation of the service provided.

 

Can I request the same cleaner each time?

You can request the same cleaner for each of your sessions. Please note, our cleaners may occasionally need to take time off due to personal reasons. If such a situation arises, we'll offer you the options to either reschedule or have an alternate cleaner handle your service.

 

2. CLEANING SERVICES PROVIDED

 

What is included in a regular cleaning? 

Cleaning Tasks Included:

 

• Kitchen: Ensure cleanliness of sink, countertops, cabinet faces (upper and lower), and stove top

• All Rooms: Clean all exterior surfaces

• Floors: Mop and vacuum

• Bathroom: Thoroughly clean toilet, shower, handles, tub, and drain

• Bedroom: Clean shelving, nightstands, bed frames, and tidy up bed

• All Rooms: Wipe down all window sills

 

What is included in a Deep Cleaning? 

Tasks Included:

 

• All services in a standard clean

• Cleaning of baseboards

• Polishing of light switches and door handles

• Detailed dusting throughout all rooms

• Polishing of back splashes and faucet fixtures

• Light organization in all rooms (for detailed organization, select as an add-on)

• An extra hour is included for high-detail areas

 

What is included in a Move In Or Move Out cleaning? 

A Move Out or Move In cleaning is our most detail-oriented offering. The goal of this cleaning package is to restore the home to its original condition, ready and welcoming for the next occupants.

 

Which service would you recommend for a first time customer?

For first-time clients, we recommend a Deep Cleaning. This is a thorough cleaning that addresses areas not typically covered in a regular cleaning.This is the best way to reset your home's cleanliness level, and subsequent regular cleanings can then maintain it. After this initial deep cleaning, you can transition into our recurring cleaning services to keep your home in top condition.

 

Do you offer cleaning services for outside areas of my home?

Yes! We offer exterior window cleaning

 

What happens if my selected service isn't completed in the estimated time?

In such a case, an additional booking will be required. Often, this happens when the initial state of the property requires more cleaning time than anticipated.

 

What if my home requires more time than initially booked?

If more time is needed to complete a more thorough clean, we will make sure to let you know before going above the time allocated.

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3. CLEANING SUPPLIES

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Do you provide your own cleaning supplies?

Yes we provide all of the supplies. We bring recyclable, single-use brushes, sponges, and towels for every cleaning. This approach ensures the highest hygiene standards by preventing cross-contamination between different homes. Other companies often re-use cleaning supplies from home to home, risking the spread of microorganisms (bacteria, viruses, etc.) among households. With us, you can rest assured that your home is being cleaned with fresh, sanitized supplies every time.

 

Do you use any harsh cleaning chemicals?

We're mindful of the health of your family, pets, and our planet. All of our multi-purpose cleaning agents are plant-based, and our scented products contain essential oils, providing a pleasant aroma without the need for synthetic fragrances. Each product we use is tested and approved for safety, performance, surface compatibility, and stability.

 

The only exceptions are for pink mold removal in bathrooms and difficult stains, in those instances, we use highly diluted bleach. In other challenging situations, we may need to use CLR to tackle stubborn areas like glass shower doors with calcium buildup. 

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4. CANCELLATION & RESCHEDULE POLICY

 

What is your Cancellation & Refund Policy?

We understand that life can sometimes take unexpected turns, and you might need to cancel your cleaning appointment. 

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If you need to cancel your booking more than 24 hours before your scheduled cleaning, we're more than happy to process a full refund to the payment card you've provided.

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In case you have to cancel your appointment within 24 hours of the scheduled time, we do need to charge a modest $40 fee. This is to partially cover the cost of reserving your time slot and to compensate our cleaning professionals who've set aside their time for your service.

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And, if an unforeseen circumstance causes you to cancel on the day of the cleaning itself, we'll need to charge 50% of the estimated booking quote. This is because our cleaners have already allocated their day to serve you, and it's challenging for them to fill that time slot at such short notice.

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We appreciate your understanding and cooperation with our policies. They help us to continue providing the best service possible to all of our valued clients, including you!

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Will I be charged if I need to reschedule my cleaning?

At The Miami Cleaners, we understand that schedules can change. As long as you provide us with a notice 24 hours before your originally scheduled cleaning, we will reschedule your service at no extra cost. 

 

For more details, please check our Cancellation & Refund policy.

 

What's the procedure to update my Billing information?

To update your billing information, simply log into your account and navigate to “Your Info & Billing” section. Scroll down on that page and you will find an option for 'Billing Information' where you can modify your billing details, address, and manage your current service subscription.

 

If I choose to skip my scheduled cleaning this week, will I be billed?

We won't bill you if you decide to skip a scheduled cleaning, as long as the cancellation is done outside the 24 hour window. If it's within the 24 hours, there will be a $40 last-minute reschedule fee
 

When am I billed for the cleaning service?

You will be charged after the booking is complete. Please note that our payment processor(Stripe), does a payment hold on your account 24 hours prior to the booking, this is a routine verification of funds. However, you are only officially charged after the booking is complete. This practice helps us reserve your preferred date and time, and it also safeguards against fraudulent billings. We appreciate your understanding in this matter. 

 

Are your prices negotiable?

Our rates are set based on the information you provide during the booking process and are non-negotiable. We take pride in our work and the value that we provide. 

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How much does it cost to have my house cleaned?

The cost of house cleaning depends on the size of your home, the level of cleaning you need, and the frequency of cleaning. We offer a variety of pricing options to fit your budget.

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Do you offer discounts?

Absolutely! At The Miami Cleaners, we proudly offer substantial discounts based on your cleaning frequency. If you schedule a weekly cleaning service with us, we provide a generous 15% discount. And if a bi-weekly cleaning service suits you better, we offer a 10% discount for that as well. We believe that a clean home is a happy home, and we're excited to make that more accessible for you.

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5. HOURS OF OPERATION

 

What are your Customer Service Hours?

Our hours of operation are:

Monday – Friday: 8am - 5pm

Saturday & Sunday: 8am - 5pm

 

Do you work on Weekends?

To ensure we provide a wonderful working experience for our teams, we don’t work on Sundays. This allows our crews to rest and to fully enjoy their family time. 

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Do you work on Holidays?

Yes! While our operational hours may be limited on those special days, we encourage you to reach out to us directly via text. We are always ready to assess your situation and will do our best to accommodate your needs during these times. 

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6. CUSTOMER SUCCESS

 

Can I count on a satisfaction Guarantee with your service?

Absolutely! We believe in the quality of our service so much that we back it up with a 100% satisfaction guarantee. We always encourage our customers to do a walk through with the crew especially if it is the first time we are cleaning your home. This helps guarantee that all the important details are covered. 

 

Will my house be inspected after every clean?

Yes! After each cleaning, we strongly encourage doing a walkthrough with our lead cleaner. This allows you to personally verify that all aspects of the cleaning meet your expectations and standards. It's also an excellent opportunity to point out any areas you'd like us to pay particular attention to in future cleanings. 

 

What steps are taken if something breaks during the cleaning?

While such incidents are extremely rare with our experienced cleaning staff, accidents can occasionally occur. In such an event, we ask that you contact our office immediately. We will then work with you to find a resolution.

 

Can you clean homes where indoor smoking is allowed?

No, we have a strict policy against cleaning homes where indoor smoking is permitted. This policy helps us ensure a positive experience for our customers while also safeguarding the health and safety of our cleaning professionals.

 

What should I do If I'm not satisfied with the cleaning?

We're committed to delivering the best service possible. If you're not happy with our service, please get in touch with us immediately. 

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7. FRIENDS & FAMILY

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How do I refer a friend or family member to your services?

First of all, thank you for speaking highly of us to your friends and family. It means the world to us and we will ensure we provide them with an excellent experience. 

 

Please have your friend or family member text or call our office number (305) 575 - 2776 and we will give them a $15 cleaning credit

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8. PREPARING FOR MY CLEANING

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What Should I Expect If I Include Organization in My Booking?

The organization add-on focuses on areas of your home that often become cluttered. This could include pantries, bedroom closets, bathroom counters, entryways, kitchen counters, etc. The additional time allows for thorough organization in these areas.

 

How often should I have my house cleaned?

As a general guideline, we've found that our clients benefit most from a bi-weekly or monthly cleaning service. Having your house cleaned every two weeks keeps your space consistently tidy, while a monthly deep clean can keep your home fresh and well-maintained, especially if you're able to manage light cleaning tasks in between.